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Combination of Ayurveda, Dermatology, and Advanced Science
We Fix the Root Cause
Guidance from Skin Experts
Free Dermatologist Consultations
Science Backed Formulation
Combination of Ayurveda, Dermatology, and Advanced Science
We Fix the Root Cause
RETURN, REFUND AND CANCELLATION POLICY
This is Tatvartha Health Private Limited’s ("Clear Ritual") returns, refund and cancellation policy. Please read this policy in consonance with our Terms of Service available [here].
REFUND POLICY
We offer a full refund to users for refund requests placed within 7 (seven) days from the date of delivery, and only in the following cases:
- You received a wrong product
- Items were missing in the order
- The ordered item(s) is lost or damaged during transit
- The ordered item(s) is past its expiry date
- (In rare cases) the products cause allergic reactions/do not suit your body
For unopened, unused products (not defective), returns may be allowed only if you notify us within 7 (seven) days of delivery. Pick-up will be arranged once your return request is approved.
If your order included a free gift/promotional product, and you return the main product:
- You must return the free gift as well.
- The refund will be processed after deducting the value of the promotional offer.
HOW TO REQUEST A REFUND
Contact customer care (10 AM – 7 PM, Monay to Friday) with:
- Order ID
- Reason for refund
- Image of the product(s)
Reach us via:
A. Email: customercare@clearritual.com
B. WhatsApp: +91 8424004697
HOW IS RETURN PROCESSED?
Once a request is approved, we’ll arrange for product pick-up, usually within 2-5 working days. Timelines may vary due to logistics or holidays.
Refunds are initiated after a Quality Check, which verifies that:
- The product is sealed, unused, and untampered
- Original packaging and all materials are intact
Once passed, the refund is initiated to your original payment method. For Cash on Delivery (COD), a refund link will be provided to choose your preferred method and submit necessary details.
CANCELLATION OF ORDERS
You can request cancellation via:
A. Email: customercare@clearritual.com
B. WhatsApp: +91 8424004697
If the courier attempts delivery (for orders cancelled before delivery), please decline. If accepted, a reverse pick-up will be arranged. Ensure the product is sealed and unused.
PROCESSING OF REFUND
Credit/Debit Card / Net Banking refunds may take 5–7 working days for credit to reflect.
Cash on Delivery (COD) refunds:
- Approval may require an image of a voided cheque leaf, bank statement, or bank details.
- COD refunds may take up to a maximum of 3 weeks.
We apologise for any inconvenience caused; refund processing times may be subject to delays due to various factors including bank policies or circumstances beyond our control.
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